Frequently asked questions

Here you will find the answer to the most frequently asked questions. If you have any additional questions, feel free to contact us via Happy to help!

What do I exactly get when ordering a DR.W. watch?

You will get three main parts:

  1. A backplate for the pocket watch
  2. A backplate for the wrist watch
  3. The watch

And two accessories:

  1. A pocket watch chain (choose between leather or stainless steel)
  2. A leather strap

With these three parts you can configure a pocket watch (connect part 1 and 3 with a twist and a click) and a wrist watch (connect part 2 and 3 with a twist and a click).

How do I change my watch from pocket watch to wrist watch and reverse?

Push gently and turn to loosen the clock from the base plate. Place the clock at a 45-degree angle on the other base plate. Make sure it is located in the rails. Press the watch down gently and twist the watch in the correct position until it clicks.

Is the twist & click mechanism sustainable?

The mechanism used is based on a very well proven mechanism in the engineering industry. Besides, it is thoroughly tested by our manufacturer and our test panel to sustain for many years with normal daily usage.

What warranty do I get?

Warranty for DR.W. watches is 2 years from date of purchase. The warranty does not cover:

  • used batteries;
  • normal wear and tear of case, glass or strap;
  • any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by DR.W.

Replacements due to faulty water resistance is not covered if the crown is not completely closed when the watch is in contact with water.

Is the DR.W. watch water proof?

The water resistance of our DR.W. watches is 5 ATM. This means that the watch can be used during everyday use and swimming, but not during poolside diving, snorkeling or water sports. However, we strongly advice to not use the watch while swimming to maintain the best quality of the straps and parts.